Our goal is to resolve legitimate order issues fairly while recognizing the unique nature of wholesale liquidation inventory.
Carefully review product descriptions, available manifests, estimated quantities, product condition, shipping costs, and quote details before submitting payment. Inventory is reserved only after payment verification.
Inspect shipments before signing. Photograph visible damage, note it on the carrier receipt, and contact us promptly with photos, tracking information, and a description of the issue so we can assist with the freight claim process.
If you believe your shipment contains shortages or incorrect items, notify us as soon as possible with your order number, photographs, and supporting documentation so we can investigate.
Return eligibility depends on the specific order, product condition, written sales terms, and applicable law. Not all liquidation inventory is eligible for return.
Approved refunds are processed using the original payment method whenever practical. Processing times vary by financial institution and payment provider.
Orders may be cancelled before fulfillment begins where permitted. Once inventory has been reserved, prepared, or released for shipment, cancellation options may be limited.
Where permitted by law and disclosed in writing, certain liquidation merchandise, mixed-condition pallets, clearance inventory, and specially sourced wholesale orders may be final sale.
International buyers are responsible for customs, import restrictions, and destination-country requirements. Freight claims should be reported immediately with supporting documentation.
WhatsApp: Preferred for wholesale support and claims.
Direct Text: +1 (904) 882-7274
Email: sales@palletstockdepot.com
Business Hours: Monday–Sunday, 24 Hours.
